Customer service, how’s yours?
Customer service, how’s yours?This week I have dealt with some issues where I needed customer support, one was done through a high profile site with a full complement of staff on a help desk, the other was dealt with by a small online business owner, who answers his own support requests.
Which customer support issue do you think was handled the best?
Yep, the personal touch from the small business guy was to the point, helpful, and all my questions and issues were sorted swiftly, with a bit of personality thrown in.
In the case of the high profile site, one of their support staff must have half read my original complaint and sent a form reply to cover what they read. If they had read all of it, then they would have realised that the answer they gave was part of what I’d done, and pointed out in my original support request. On the second try, the same answer was given, to follow a series of steps, which for the second time I had re-iterated that was what I had done, but the problem had still arisen. Result I gave up on them.
The small business guy was actually sorting out the problem created by the big name super site, which they had failed to address, it took one email for him to see what had happened, and help me to put it right. He also pointed out that I wasn’t the only one with that issue, and nobody ever got a resolution through the big sites support staff.
I won’t name the big site, but they just asked me to complete their customer support satisfaction survey, and it was far from glowing with praise for their staff, and help system. As for the small site, it was The Unselfish Marketers Vault and The owner JayKay who offered his help. I have recommended this site before, and now my recommendation is even stronger, JayKay and The Vault rock, and it is the ONLY membership site you need for resale rights and even PLR products. It is the only site I am still paying monthly fees to.
Just one question, how is your customer support, are you getting it right?